HR Professional with Background on Project Management

Responsible for talking to our new hires at key milestones in their onboarding journey toidentify process gaps and improve new hire experience.Conducts Quarterly Pulse survey for our production agents, performs attrition analysis andpresent findings and creates recommended solutions to improve employee experience andsave attrition.Evaluate and analyze employee engagement issues and recommend interventions, build, track,report action plans progress to address process gaps

Hiring and Retention Specialist ➢ Responsible for managing the effectiveness of hiring and screening process and engagement touch points for new hires. ➢ Ensure new hire profiles are accurate, updated, and are adhered to. ➢ Calibrate with Operations, Recruitment & Learning and Development on Profile, Fitment and Language capabilities. ➢ Ensure Operations availability for final interview and conduct interview on behalf of Operations. ➢ Improve hiring process and timelines in partnership with Recruitment and Operations. ➢ Develop engagement touch points for new hires during on-boarding and assimilation into Operations. ➢ Collaborate with Training, Recruitment and Operations to accelerate learning curve and improve retention. ➢ Develop a pool of Hiring & Retention Specialist for the organization in partnership with L&D Operations. ➢ Prepare recommendations to implement improved processes and evaluate outcomes.

Hiring and Retention Specialist ➢ Responsible for managing the effectiveness of hiring and screening process and engagement touch points for new hires. ➢ Ensure new hire profiles are accurate, updated, and are adhered to. ➢ Calibrate with Operations, Recruitment & Learning and Development on Profile, Fitment and Language capabilities. ➢ Ensure Operations availability for final interview and conduct interview on behalf of Operations. ➢ Improve hiring process and timelines in partnership with Recruitment and Operations. ➢ Develop engagement touch points for new hires during on-boarding and assimilation into Operations. ➢ Collaborate with Training, Recruitment and Operations to accelerate learning curve and improve retention. ➢ Develop a pool of Hiring & Retention Specialist for the organization in partnership with L&D Operations. ➢ Prepare recommendations to implement improved processes and evaluate outcomes.

As the Program Coordinator we engage in providing support to managers preparing to start a vendor engagement, providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager through the next steps of the process.