Versatile Virtual Assistant | Administrative & Project Support Specialist

INVENTORY SPECIALIST Royal Caribbean Cruise  Maintains and ensures completion of inventory set-up and maintenance for all itineraries and destinations taking into consideration passenger demand and brand strategy.  Actions weekly demand for inventory and requests additional space for high-demand offerings or closes no-demand offerings in coordination with Account Manager, and Account Executives.  Provides regular updates of Time to Market (TTM) and inventory for assigned regions and/ or processes. Based on these, takes the suggested course of action to maximize excursion revenue for future call dates.  If applicable, provides support to call centers or agents with questions regarding tour program availability or specifics.  Actions report from the ship and shoreside management and process recommendations and changes to optimize tour mix, positioning, demand, and revenue.

TRAVEL AGENT Spirit Airlines  Assisting customers with booking arrangements and amendment requests. - Notifying customers about changes related to their itinerary. - Quoting prices and taking necessary steps if there is any dispute on the issued invoice. SENIOR PROCESS EXECUTIVE – VOICE EMBLEMHEALTH  - Educating members about the coverage of their insurance and their eligibility. - Reviewing claims, authorizations, billing, etc.

PROCESS EXPERT MAERSK GLOBAL SERVICES  Email Support/ Chat Support.  Assisting customers in booking shipments.  Educating customers on the Export and Import process.  Tracking shipments and updating customers if there are changes in their shipment status.