Andy
Project Management | People Management | Data Entry
Overview
Looking for full-time work (8 hours/day)
at $5.11/hour ($899.99/month)
Bachelors degree
Last Active
April 20th, 2024 (13 days ago)
Member Since
May 26th, 2023
Profile Description
Hey there! I worked in the BPO industry for 9 years with vast experiences for multiple roles.
Started with a Data Entry job for a US based insurance company that focuses in:
- Data Validation
- Data Entry
- Claims Refund/Processing
- High Quality work
I shifted role and worked as a Tech Support agent, my job focuses on assisting customers on their computer related issues or concerns. Skills earned:
- Customer Service
- Azure AD
- MS Office Support (Outlook, Teams, Excel, Word, PPT, One Note, One Drive)
- Mobile Telephony Support (Intune MDM)
- Application Support
After a few months, with my dedication at work, I got promoted and started leading a team on my own.
- People Management (setting up meetings/coaching)
- Project Management (Attending and participating to weekly and monthly meetings)
- Supervisory Calls
- Attendance Management/Monitoring
- QA Liaison
- Subject Matter Expert
The last experience that I have is as a Senior Analyst for a Insurance Brokerage Company, I handled multiple clients and gained experience in:
- Benefits Management
- Benefits Review
- Data Monitoring/Validation
- Reports Creation/Generation
- Setting up Meetings to country contacts
- Working hand in hand with Global Lead
- Overall client management
Top Skills
Project Management
Experience: 2 - 5 years
Handled multiple clients as its Project Manager. I validate, monitor, attend meetings, generate and create reports presented to the client.
Customer Support » Technical Support
Experience: 2 - 5 years
Assisting customers on their computer related issues/concerns via Call, Email and Chat.
Office and Administration » Data Entry
Experience: 5 - 10 years
Entering details accurately to clients system.
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: Less than 6 months
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Customer Support » Email Support
Experience: Less than 6 months
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Nicolas, Ilocos Norte
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 43
- Influence: 12
- Steadiness: 32
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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