Customer Service Specialist

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors degree

Last Active

April 26th, 2024 (5 days ago)

Member Since

May 25th, 2023

Profile Description

I am a highly-engaged and customer-centric professional with over 6 years of experience in the customer service industry. I have managed to handle accounts related to telecommunications, sales, and retail which helped me gained extensive experience in handling customer inquiries in relation to their services, accounts, payments, resolving complaints, and providing exceptional service that results in a positive customer relationship through various CRM software such as Gladly, Zendesk, and Google Mail.
In my time at Sprint and T-Mobile as their retention specialist, I was able to manage inbound calls and provide resolutions in a lowered communication response time leading to an overall increase in trust and higher numbers of customers to assist. The experience has honed my abilities in managing challenging customer situations, diffusing tensions, and finding win-win resolutions. I am skilled in active listening, problem-solving, and negotiating, ensuring that customer issues are resolved efficiently and to their satisfaction.
As for my tenure at Peak Design, I was responsible for handling our customer's product-related inquiries and order-related inquiries on Shopify while checking the updates on our business management software such as Shipstation, Shipwire, and Netsuite. I gained valuable experience in delivering personalized and attentive customer service. I am well-versed in product knowledge, able to guide customers through purchasing decisions and provide post-sales support. My time at Peak Design has strengthened my ability to build rapport with customers, understand their unique requirements, and provide tailored solutions.
I am looking for the opportunity to be part of a team where my values align with mine and I can showcase my expertise in this field while helping me grow further as a well-rounded professional