Good Day!I am
Check my portfolio:
-I have intermediate English speaking and writing skills.
-I can learn fast and independently.
-I have good internet connection more than 25mbps and I have a backup internet at home
-Own laptop intel Core i5
-I have experience in both inbound and outbound calling for 24 months of working at a call center company
.-I have experience working with CRM Dialers, Outlook, Microsoft office, Salesforce softwares.
I worked as a technical advisor for a telecommunications company based in United States for 18 months on a work from home set up -handling complex inquiries about tech, -order management and data entry -scheduling appointments, escalations and admin tasks.
Also, 6 months as a customer service specialist for another telecommunications company based in United States
-handling escalated customer queries,
-ordering and,
-sales and day to day reports including data entry.
Experience: 1 - 2 years
Negotiating appointment schedules to assist customer with their needs and demands
Experience: 1 - 2 years
19 months working at home handling troubleshooting, collections, upselling and appointment setting and 7 months with Iqor as a customer service specialist for a telecommunications company handling various of inquiries, escalations and data entry.
Experience: 1 - 2 years
I am a technical advisor for one year and five months with complex skills in troubleshooting, escalating inquiries and billing queries
Experience: Less than 6 months
I attended a training that immersed me to actual outbound calling, utilizing Zillow and Reddfinn and using an automatic softphone dialer
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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