General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

March 29th, 2024 (30 days ago)

Member Since

May 25th, 2023

Profile Description

Profile:
Experienced Call Center Agent with a strong background in both the telecommunications and financial industries. With four 

years of experience, I have successfully handled customer inquiries and provided exceptional service in call centers for telco and financial accounts. Proficient in navigating complex systems, processing transactions accurately, and resolving customer issues Upgrade to see actual infomitted to delivering outstanding customer support, ensuring compliance with industry regulations, and achieving customer satisfaction.
Skills:
- Customer Service Excellence: Demonstrated ability to provide exceptional service, actively listen to customer concerns, and effectively address their needs.
- Industry Knowledge: In-depth understanding of both the telecommunications and financial industries, including product offerings, processes, and compliance requirements.
- Multichannel Communication: Skilled in handling customer inquiries through various channels, including phone calls, emails, and live chats.
- Problem-Solving: Strong analytical and problem-solving skills to identify and resolve customer issues promptly and effectively.
- Technical Aptitude: Proficient in using call center software, CRMs, and financial systems to process transactions and access customer information securely.
- Compliance and Ethics: Committed to maintaining confidentiality, upholding ethical standards, and ensuring compliance with industry regulations and privacy laws.
- Recordkeeping: Accurate and organized recordkeeping to document customer interactions, inquiries, and issue resolutions for future reference.
Experience:
Call Center Agent, Telco Account
- Handled a high volume of incoming calls, addressing customer inquiries, troubleshooting technical issues, and resolving billing disputes.
- Demonstrated expertise in explaining product features, pricing plans, and promotions to customers, resulting in improved customer understanding and increased sales.
- Received positive customer feedback for exceptional service and effective issue resolution.
Call Center Agent, Financial Account
- Assisted customers with various financial inquiries, including account balances, transaction verification, and account management.
- Processed financial transactions accurately, adhering to security protocols and regulatory requirements.
- Successfully resolved customer issues related to account discrepancies, transaction errors, and fraudulent activities, ensuring customer satisfaction and maintaining compliance.
Achievements:
- Consistently met or exceeded performance targets, including call handling time, customer satisfaction ratings, and sales targets.
- Recognized for outstanding customer service and received commendations from supervisors and teaUpgrade to see actual infombers.
- Actively participated in ongoing training sessions to enhance product knowledge, improve problem-solving skills, and stay updated on industry trends.
With a proven track record in the call center industry, handling both telco and financial accounts, I am equipped with the skills, knowledge, and experience to excel as a Call Center Upgrade to see actual infomitted to delivering exceptional service, resolving customer inquiries, and contributing to the success of the organization.