11 years of Customer Service and 8 years of VA experience

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 18th, 2023 (10 days ago)

Member Since

March 17th, 2016

Profile Description

Want some help in your growing business? I can help you deliver great results!

?  Customer service since 2012 across different platforms.
? 11 years of customer service experience (E-commerce/Dropshipping and BPO)
?  8 years Virtual Assistant

I firmly believe that customer support plays a crucial role in your company and I can help you elevate your customer service experience!  

? CRM's
Zendesk, Gorgias, Freshdesk, Drift, Reamaze, Magento, Aircaller

? E-commerce platforms
Shopify, Wiz, Etsy, WordPress, Print on Demand Platforms, Redbubble, Amazon Merch, Aliexpress, Alibaba

? Social Media apps
Buffer, Hootsuite, Sprout Social, Zoho, Loomly, Canva, Camtasia, and Wave. video

?Project management software such as Monday, Hubstaff, Trello, Asana, Zoho, ClickUp, Airtable, Hubspot, Slack, Calendly, Coda, and SaaS software.

?Lead Generation Tools
MeetUp, Whitespark, Hunter-io, Skymem, Moz, Email Hunter, Mail Tester

I can HELP YOU with:
? Providing great customer support that delivers customer satisfaction.
? Customer retention and loyalty.
? Attracting customers and expanding your market reach.
? Genuine care and empathy for clients.
? Promptly addressing customer inquiries and concerns.
? Taking ownership of any issues until they are fully resolved.
? Have a strong work ethic and a "get the job done" attitude.
? Proven track record in achieving consistent and measurable results that contribute to the success and growth of your business.

Expertise:
? Customer Support (Email, Phone & Chat Support)
? 50-200 tickets and calls daily - addressing concerns such as refunds, returns, and product inquiries.
?  E-commerce Assistant
? Setting up an e-commerce store and maintaining it on a daily basis, product research, product upload, and more.
? Virtual Assistant
? Admin assistance, Content creation, web research, and email management.
? Lead Generation and Data entry
? Managed to successfully gather over 5,000 qualified leads and entered over 10,000 sensitive records into the database.
? Social Media Management
? Helped clients strategize their social media content and posts to plan and monitor the ongoing company presence on social media.
? Listing and Citation Manager
? Managing listings and citations on a variety of websites
? Advertisement Reviewer
? Sales representative

• I am an all-rounder and a jack of all trades!
• Drop me a message now.