Real Estate Virtual Assistant | Client Success Manager

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Bachelors degree

Last Active

April 24th, 2024 (2 days ago)

Member Since

March 17th, 2016

Profile Description

Client Success Manager-Act as a point of contact for Client concerns, issues, and escalations.-Worked closely with Clients and Virtual Professionals to develop positive relationships. -Ensure Client retention by developing an in-depth understanding of the business priorities and needs.-Provided recommendations, and helpful strategies to help with their business goals.-Advise clients on best practices and helped them manage their Virtual Professionals.-Worked closely with the Director of Operations with regard to business process improvement and business continuity plans.-Facilitate onboarding for new Clients and Virtual Professionals.-Facilitate check-in meetings with clients.-Provided coaching and training to Virtual Professionals.-Monitors day-to-day tasks of Virtual Professionals.Listing and Transactions Coordinator-Listings Manager-Oversee all aspects of sellers' transactions from the initial contract to the executed purchase agreement.-Prepare all listing materials: Pre-listing presentation, Listing Agreement, SDs, CMA MLS Management-Consult and coordinate with sellers on all property-related activities - photoshoots, staging, cleaning, signages, lockbox, access requirements, open-house, and other marketing activities.-Obtain all necessary signatures on listing agreements, disclosures, and other necessary documentation.-Coordinate showings and obtain feedback.-Provided weekly feedback to sellers regarding showings and all other marketing activities.-Transaction Coordination-Oversee all aspects of buyer and seller transactions from contract to close. -Coordinate title/escrow, mortgage loan, and appraisal processes.-Coordinate inspections and completion of repairs.-Regularly update and maintain communication with clients, agents, title officers, lenders etc.-Ensure that all documents are accurate and submitted in a timely manner.-Coordinate closing procedures with the client.-Input all client information into the database or CRM.Administrative and Marketing Support-Email Management-Arrange meetings, conferences, and appointments for agents/teams as needed -Collaborate with the agent and assist in creating and documenting processes and systems Supports team with marketing - managing, editing, and posting of social media content, website content, brochures, flyers, emails, etc.Social Media Management-Manage various social media channels; Facebook Upgrade to see actual info Instagram TwitterInside Sales Agent | Database Manager-Database Management and Lead Generation-Organize and manage the database-Assign contacts to market reports and/or auto plans-Tag database contacts with smart filters for efficient tracking and reporting-Nurture and qualify leads-Updating lead status to hot, watch, nurture, or unqualified-Setting tasks and reminders to follow up with leads and schedule an appointment -Assigning the lead to the agent once the appointment is scheduled-Review lead activity and market report activity daily and follow up as appropriate based on who is active-Set lead routing rules to systemize the process for new leads to automatically be assigned to auto plans-Skip tracing - BeenVerified, Spokeo-Add birthdays and home purchase anniversary dates and add to appropriate auto plan for long-term nurturing of clientsInside Sales Agent / Follow-ups-Follow-up calls to leads to schedule appointments for online lead conversion-Add appointments to agent's calendar and notify the agent of dates and times of set appointments and include lead contact information-FSBOs, Expireds, and perform circle prospecting, as needed