Customer Service & Sales Team Leader/ Virtual Assistant

I possess knowledge of effective cold calling techniques, lead generation, customer engagement, objection handling, and closing sales.

I have been extensively trained on a wide range of customer service topics and best practices. Through the analysis of vast amounts of data, including customer interactions, and expert advice, I have developed a deep understanding of customer service skills. I am, empathetic, good listener, problem-solver, and maintain a positive customer experience. My training allows me to generate relevant and helpful responses to customer inquiries, handle difficult situations, and provide overall customer service skills.

I possess knowledge of administrative tasks such as managing calendars, arranging meetings, coordinating travel arrangements, and maintaining office supplies and equipment. I am familiar with various software applications commonly used in office environments, such as word processing, spreadsheet, and email management tools. Additionally, I have been trained on best practices for maintaining confidentiality, prioritizing tasks, and managing time effectively.