I bring a wealth of expertise to the table, having served as a frontline customer
service agent and IT support specialist. My proficiency spans various areas,
including delivering exceptional customer service by adeptly managing inquiries,
complaints, and orders. In the realm of IT troubleshooting, I have successfully
resolved a spectrum of issues, encompassing hardware, software, networks, and
peripherals, all while ensuring minimal disruptions and uninterrupted operations.
My skill set extends to efficient problem-solving, marked by my ability to apply
isolation techniques and streamlined processes for swift issue resolution.
Additionally, I maintain meticulous records and excel in administrative tasks,
ensuring system integrity and smooth operational flow. Furthermore, my proactive
approach shines through in my capacity to contribute to product and service
enhancements by forwarding valuable customer suggestions to the relevant teams.
Prompt support ticket resolution is a hallmark of my commitment to a seamless
user experience. With this comprehensive skill set, I am poised to make a
significant impact and drive success in this role.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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