Customer Success Manager, Operations Supervisor, Trainer, Virtual Assistant, QA

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

September 9th, 2023 (230 days ago)

Member Since

March 16th, 2016

Profile Description

I am highly experienced in customer success and technical support while working in the call center industry for almost a decade. Within this period, I proved my expertise in the following:
1. Training and Development - expert trainer for a technical support account for 5 years
2. Operations Management - top-performing team leader for 3 years and onboarded to be the successive operations manager for a customer service account
3. Quality Assurance - modified call flow to make it beneficial for both the customers and the program
After leaving the call center industry, I ventured into freelancing in the Customer Success and Virtual Assistance niches. I was awarded Top NPS in my first year and got promoted to two levels up.
With the current level of my competencies, solid values, and pursuit of excellence, I can help you organize, operate and improve your current business processes so you can focus on other important things such as business advancement.