With 10 years of combined experience in customer service, technical support, cold calling, appointment setting, lead generation, social media management, and handling
I'm an individual who adheres to corporate policies and procedures diligently. I thrive on tackling challenging tasks and am driven by taking on new responsibilities, even beyond my usual scope. My strengths lie in collaborating effectively to achieve common goals, a willingness to step out of my comfort zone, and consistently exceeding expectations at work. I'm passionate about roles in Customer Service, Cold Calling, and Virtual Assistance, believing that my diverse skill set can contribute significantly and bring value to any business I join.
If you're looking for a dedicated Customer Service Representative and Social Media Manager who can:
Deliver exceptional customer service
Drive customer satisfaction
Contribute to a dynamic team
APPOINTMENT SETTING :
• Cold calling prospect clients
• Qualify leads and set appointments for the sales team
• Maintain accurate records of calls and appointments in the CRM system
• Lead Generation
•
• Calendar Management
• Stay up-to-date with product and service knowledge
LEAD GENERATION SPECIALIST/COLD CALLER:
• Gather Qualified Leads
• Initiate Phone Calls
• Generate Sales Leads
• Lead Generation
TECHNICAL SUPPORT/CUSTOMER SERVICE
• Manage Large Amounts of Incoming Phone Calls
• Take the Extra Mile to Engage Customers
• Handle Customer Complaints
• Provide Appropriate Solutions
• Assessing Customer Needs to Achieve Satisfaction
SOCIAL MEDIA
• Social Media Management Content Creation
• Caption Writing
• Hashtags Research
• Strategic Posting
• Photo Editing & Basic Video Editing using Canva
• Video editing using KineMaster
• Social Media User Engagement (Organic)
TOOLS
• Canva
• Kinemaster
• Microsoft Teams
• Microsft Outlook
• Google Spreadsheet
• Slack
• Hootsuite
• Social Champ
• Pinterest
• Loom
• Trello
•
• SalesForce
My Main Qualities and Abilities
• Highly Reliable
• Resourceful & Proactive
• Trustworthy & Honest
• Excellent Communicator
• Able to Multitask
• Able to Work well under pressure
• Great with Follow-up
I can work without supervision and the quality of my work is never compromised. I am a quick learner, can work under pressure, and am highly motivated.
I am open to learning new things and can work on flexible hours.
I look forward to working with you and helping you in your task to improve your business.
If there may be other tasks that I may need to help you with I'll be more than happy to go through them and prepare myself.
Clock is Tickling...
If you think I'm a good fit,
Drop a personalized message and let me know...
No COST until you hire me.
Experience: 5 - 10 years
-Handled 50+ calls daily duties supporting and addressing customer’s concerns -Phone expert in assisting with technical issues -Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems -Installing and configuring the modem -Providing timely and accurate customer feedback -Assisting customers in resolving email issues -Process dispatch tickets for technician’s appointment -Helping customers connect their devices to the internet such as smartphones, laptops, desktops, smart tv, Roku, Alexa, security cameras, printers, etc
Experience: 6 months - 1 year
Schedules consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales team.
Experience: Less than 6 months
-SEO Specialist -Prospecting business owners using online directories -100 +calls daily to reach target sales -Cold calling business owners and inform them how we can help generate more leads for their business and new opportunities for driving growth and profit
Experience: 6 months - 1 year
-Responsible for responding to comments and creating content -Engage with followers -Respond customer queries -Create Image Content -Submit Monthly Analytics Report
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