Virtual Assistant, Technical/Customer Support Specialist

I have worked as a BPO for more than two years, and I am sure that I can accomplish what is best for your company and your clients. I'm always open to receiving training and picking up new abilities as I go.

Email is the best way to assist customers who have no time for phone calls or live chat. In that way, I can help them further if the customer or client has additional concerns without thinking of chat or call disconnection.

I've been assisting my customers, who are professors and students, with their technical concerns. Providing troubleshooting steps would be a huge help in resolving an issue. I'm always open to learning new knowledge and skills that I could use to help my future customers or clients.

I was a sales agent for 8 months at my first company, where I sold mobile devices according to their preferences. Also, I upgrade the customer's devices to the latest version if they wish. Other than that, I do cross-selling, where I offer devices that would be a great partner with what they are purchasing.

Customers and agents find chat help to be more convenient in every manner. has a great deal of experience with this kind of setup. Because of my chat experience, I can type at a pretty respectable WPM.

It is very convenient to assist customers where I can be able to assist them further if they ever have additional concerns. In that way, I can help them further if the customer or client has additional concerns without thinking of chat or call disconnection.

I have been dealing with my customers for more than 2 years of my BPO experience through phones, chat, and emails using the English language. English is also my favorite subject, where I always get the best grades.