An experienced Intake Specialist with a strong background in managing client inquiries, conducting thorough case intakes, and ensuring accurate and complete information collection to support legal processes. I also bring expertise in analytics, customer service, and the financial/taxation industry, allowing me to assess client needs, track trends, and provide informed guidance efficiently and accurately.
Skilled in organizing and documenting client information, coordinating with attorneys, and prioritizing tasks, I excel at delivering a seamless, professional client experience while maintaining confidentiality and compliance with firm policies. My analytical skills help monitor workflows, identify areas for improvement, and optimize processes for both client satisfaction and firm efficiency.
Whether managing new client intakes, verifying sensitive details, assisting with financial documentation, or supporting attorneys with case preparation, I bring a detail-oriented, organized, and results-driven mindset to every task. I am committed to ensuring clients feel supported and confident while upholding the highest standards of accuracy and professionalism.
Reach me at the following:
Experience: 2 - 5 years
Record daily financial transactions in the accounting system (e.g., sales, purchases, receipts, and payments). Maintain and reconcile general ledger accounts and subsidiary ledgers. Prepare monthly, quarterly, and annual financial reports and schedules. Handle accounts payable and receivable, including billing, collection, and payment processing. Prepare bank reconciliations and ensure cash balances are accurate. Assist in the preparation and filing of government reports such as BIR returns (e.g., VAT, EWT, Income Tax). Monitor expenses and assist in budget preparation. Maintain organized and up-to-date accounting records and supporting documents. Coordinate with external auditors and government agencies when required. Perform other accounting or administrative tasks as assigned by management.
Experience: 2 - 5 years
I have experience in client intake and case evaluation, legal document drafting and preparation, case file management and organization, conflict checks and compliance, client communication and onboarding, legal research and case support, deadline tracking and case coordination, attorney collaboration and case prioritization, and handling confidential and sensitive information.
Experience: 6 months - 1 year
Utilized internal background screening platforms and document processing tools to perform thorough data reviews, verify documentation, resolve discrepancies, and manage sensitive information. Maintained clear and efficient communication with cross-functional teams, ensuring that all processes were executed accurately and in a timely manner. Worked closely with various departments to address challenges, optimize workflows, and maintain a high standard of operational efficiency, all while adhering to privacy standards and ensuring regulatory compliance.
Experience: 6 months - 1 year
Leveraged CRM systems (including Salesforce or equivalent), Excel/Google Sheets, and proprietary sales tracking tools to manage and analyze sales data with precision. Facilitated the generation of performance reports, monitored key performance indicators (KPIs), and supported account coordination to ensure alignment with business objectives. Conducted in-depth performance analyses to identify trends, uncover insights, and contribute to data-driven decision-making aimed at enhancing overall sales effectiveness.
Experience: Less than 6 months
Executed campaign management, social content creation, and customer engagement initiatives using tools such as Meta Ads Manager, Canva, Google Sheets, CRM platforms, Zendesk, Salesforce, and various scheduling tools. Tracked analytics to measure performance, provided remote desktop support, and maintained consistent communication to enhance user experience and operational efficiency.
Experience: 1 - 2 years
Coordinated ad account management, client consultations, and comprehensive campaign reporting through platforms including Meta Business Manager, Google Sheets, and Slack. Directed content creation and executed social media strategies, leveraging performance analytics to generate strategic insights and continuously optimize campaign effectiveness.
Experience: Less than 6 months
Leveraged CRM systems (including Salesforce or equivalent), Excel/Google Sheets, and proprietary sales tracking tools to manage and analyze sales data with precision. Facilitated the generation of performance reports, monitored key performance indicators (KPIs), and supported account coordination to ensure alignment with business objectives. Conducted in-depth performance analyses to identify trends, uncover insights, and contribute to data-driven decision-making aimed at enhancing overall sales effectiveness.
Experience: 6 months - 1 year
I have hands-on experience in financial accounting, including managing accounts payable and receivable, preparing and reconciling financial statements, and ensuring compliance with taxation and regulatory requirements. I am skilled at analyzing financial data, maintaining accurate records, and supporting audits while providing clear and organized reporting to assist management in decision-making.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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