Sales Support Analyst

Since we are in a back-office environment, normally we processed any request from the UK merchants via data entry to Global Payments systems.

I am the point of contact for handling and managing our main mailbox in my previous job where we received bulk of email requests from different department within the UK region. The mailbox is intended to address urgent requests, complaints, and escalations that requires urgent resolutions.

I also handle SOP reviews and process improvement and optimization of our Team in International Operations (UK).

I am dealing with UK Sales Team in behalf of their merchants whether if it is for their newly boarded or existing merchants. For every urgent requests from the Sales Team, I have handled it with urgency and provide resolutions.

We are using google suite/workspace in my previous work.

I am one of the back up when the point of contact person is not around to input terminal orders from the merchant and sales and complete the processing specially if urgent and send it to the vendor for shipping and delivery.

As a subject matter expert and Analyst 3 in my previous job, I have solved several complaints from the merchant providing timelines of investigations, and resolutions.

In my previous job, we are using the customer service platform of Salesforce to process the request of each merchants with created ticket or reference number. I have also a certificate from LinkedIn for Salesforce Essential Training completed last December 2023.

In my previous role as an Analyst, I also have knowledge on calendar management since I assisted our leaders to train new hires and conducted refresher training to tenured analysts. I am the one who sends invites regarding the training schedule using google calendar.

As a subject matter expert / Analyst 3, I am normally part of the meeting and collaboration with the UK counterpart and Sales Team for delivering exceptional service to the merchants and also improving our process. For team collaboration or team meeting, I also have a knowledge of creating minutes of the meeting and send calendar invites for meeting schedule.

I am just starting to explore Canva this month (January 2024) and have completed at least 6 designs posted at raket.ph (1 busy books for kids, 2 coloring books for kids, 3 printable calendars, and 2 personal planner). I have also completed 6 resume templates.