Executive Assistant - Real Estate VA

I've been using Excel for QA reporting, data search and data analysis

Below are the thing How I handle Email Management in my decade of being in the BPO and VA industry. I set specific times for checking emails Prioritize and categorize by using labels, folders, or tags to categorize emails based on priority or topic Unsubscribe and filter Deal with emails once when opening an email I make a decision on how to handle it immediately either to Reply, archive, delete, or delegate the task associated with the email Use templates and canned responses by creating email templates or canned responses to save time and maintain consistency. Move completed or non-essential emails out of my inbox into archive folders to keep your main inbox clutter-free. If an email requires further action or a response at a later date, set up reminders or flag the email to ensure it doesn't slip through the cracks. Limit attachments and large files , Consider alternative communication tools and Lastly Regularly clean up.

I was able to use freshworks when I was with startvirtual as a QA

I use canva and Photoshop for video and photo editing when sending entries for the town hall and other programs.

I was technical support with Medtronic for US diabetes. I'm trained and certified on HIPPA policy

I was moved to the data support team and from there I became an administrative assistant where I was assign to do data mining for client task project and use different kinds of crm such as pricefinder,RPdata, id4me, nurturcloude, vaultre,agentbox,clickup and hubspot. I also created different SOP's and training manuals.

I was a Legal Assistant in a lawfirm based in Australia and I help them by drafting and sending documents like client agreement,medicla and employment records , centerlink and medicare and other document needed to process their insurance claim. I also call, send sms and email to their clients for follow up on any documents needed.

One of my tasks in my recent experience involved data management, including updating the off-market database, adding/updating agents in the database, contract preparation and management, and entering leads for both pre and post-settlement processes.

I was promoted as a QA when I was with JPmorgan Chase and I was also a QA for VA with Startvirtual. When I was a QA part of my task is to monitor agents or va to make sure that they are following the client's standard, coach them for their development and help them to increase their sale and get good leads.