A+ Graphic Designer | Training Expert | Customer Service Pro

● Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Canva ● Marketing Collaterals ● Social Media Ads ● Billboards ● Product Packaging Design ● Mock-ups ● Brochure ● Flyers ● Thumbnail Design ● T-shirt Design

• Responding promptly to customer inquiries. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

Crafts a Monthly Training Schedule Ensures learning is consistently scheduled. Manages Payroll & Webtime Functions Provides essential support for payroll and webtime management. Handles Training Invitations Manages invites and room arrangements efficiently. Manages Calendar & Database Maintains accurate training schedules and records. Manages Evaluation Process Oversees evaluation tasks for all training programs. Manages Monthly Inventory Ensures timely procurement of necessary supplies.

• Creating informative and easy to understand materials. • Learning materials to easily understand different workflows.

Custom Web Design: Crafting unique, modern, and responsive designs tailored to your brand's identity and goals. Figma Expertise: Proficient in using Figma for wireframing, prototyping, and collaborative design, ensuring seamless and efficient workflows. Wix Development: Building dynamic and interactive websites on Wix, utilizing its versatile features to deliver robust web solutions. Responsive Design: Ensuring your website looks and performs flawlessly across all devices, from desktops to mobile phones. UI/UX Design: Prioritizing user experience with intuitive navigation and aesthetically pleasing interfaces. Brand Consistency: Maintaining your brand’s consistency across your website to create a cohesive and professional online presence.

• Submits a well-timed monthly training tracker. • Prepares payroll and Webtime data for the L&D department. • Assists in sending training invites and room reservations. • Updates and maintains the training calendar and training database. • Encodes evaluation for all training programs in L&D. • Creates monthly inventory and assists in supply requisitions.

• Encodes evaluation for all training programs in L&D. • Creates monthly inventory and assists in supply requisitions.

● Facebook, Instagram, Linkedin, Twitter, TikTok, YouTube ● Campaign Set Up ● Content Creation ● Optimization of Ads ● Content Visuals - Images and Graphics ● Content Video and Animations - Reels and Stories ● Hashtags and keywords ● Community management and engagement ● Analytics and Reporting

Etsy Shop Management: Proficient in setting up, optimizing, and managing successful Etsy shops to drive sales and enhance customer satisfaction. Product Listings: Creating compelling and SEO-optimized product listings to attract more customers and improve visibility. Inventory Management: Efficiently managing inventory to ensure your shop is always stocked with your best-selling items. Customer Service: Providing exceptional customer service to build strong relationships and ensure repeat business. Marketing & Promotions: Developing and executing marketing strategies to promote your Etsy shop and increase sales.