Healthcare VA | HIPAA Certified | Admin & Social Media

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelors degree

Last Active

July 9th, 2026 (14 days ago)

Member Since

May 13th, 2023

Profile Description

I am a flexible, reliable, and hardworking professional with a strong background in healthcare, education, and administrative support. I am HIPAA certified and committed to maintaining confidentiality while providing high-quality service to clients and practices.

Provider Service Advocate (2 years)
I supported healthcare providers by managing essential back-end processes that ensured seamless service delivery to patients. My responsibilities included:
- Verifying patient eligibility and benefits
- Creating and submitting prior authorizations
- Checking and monitoring claim statuses
- Assisting providers with inquiries regarding patient benefits and claims
- Ensuring accurate and timely information delivery to support practice operations

Training Coordinator (Communication)
I facilitated training programs to enhance the customer service skills of agents, ensuring they delivered high-quality client support. My responsibilities included:

-Training agents on basic phone etiquette and customer service best practices
-Conducting refresher training sessions for outliers to improve their performance
-Monitoring agent calls to ensure compliance with quality standards
-Providing feedback and coaching to agents to enhance customer satisfaction

 ESL Teacher (2 years)
I taught English to students of different nationalities and age groups (2 to 75 years old), helping them develop their English proficiency with patience and adaptability. My responsibilities included:

- Teaching grammar, speaking, listening, reading, and writing skills
- Building strong rapport with students to create a safe learning environment
- Tracking student progress and providing feedback to support their learning goals

Virtual Assistant for Mental Health Practices
I specialize in providing administrative support to mental health practices, ensuring clinicians can focus on client care while I manage the back-end tasks. My responsibilities included:
- Managing my work and practice's email accounts 
- Assigning clients to therapists and responding to new inquiries via phone and email
- Providing client and therapist support with resource recommendations (books, podcasts, clinics)
- Managing Instagram accounts and creating/posting mental health-related content
- Designing monthly calendars and flyers for events and announcements
- Assisting with Carelon credentialing processes
- Creating certificates for webinars and trainings

Additionally, I have completed Medical/Dental Virtual Receptionist Training and Scribing Certification, equipping me with the skills to support healthcare practices efficiently and professionally.? If you are looking for a dependable, detail-oriented Virtual Assistant to support your practice or business, I would love to help you streamline your workflow so you can focus on what matters most.

Warmly, 
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Virtual Assistant | HIPAA Certified | Mental Health Practice Support