Voice and Non Voice Team Leader

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

May 1st, 2024 (4 days ago)

Member Since

May 13th, 2023

Profile Description

I served as the OM POC, actively contributing to performance discussions and overseeing incentive calculations for the Non-Voice team. I also conducted training sessions and managed teams of 15 to 21 members. Additionally, I held a role as a Team Leader, where I ensured effective communication and conducted coaching sessions to enhance performance. These experiences equipped me with strong team management and client engagement skills.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

I have been a Non Voice agent for almost 6 years handling a Global Shipping Service. Handling Recipient and Shipper's concerns.

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

I have been working with Microsoft Offices since High School.

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

I have the knowledge with how the basic formulas work. Including PIVOT Table, VLookup/HLookup, IF functions, etc. I still want to learn more about Excel including Macros. I love researching and learning new things about it.