Service Desk Analyst

Experienced in providing exceptional customer support, promptly addressing inquiries and resolving issues. Skilled in effective communication, ensuring clear and concise interactions with customers. Proficient in problem-solving and maintaining a customer-centric approach.

Experienced in providing efficient and effective support to customers through email correspondence. Skilled in understanding customer inquiries, diagnosing issues, and delivering timely and accurate responses. Proficient in maintaining a professional and courteous tone in written communication. Strong attention to detail, ensuring a thorough understanding of customer concerns and delivering appropriate resolutions. Dedicated to providing exceptional customer service and continuously improving response quality

Experienced IT Service Desk Analyst adept at promptly resolving client queries via phone, chat, or email. Skilled in troubleshooting a wide range of technical issues. Proficient in documenting support activities and providing clear instructions to users of varying technical expertise levels. Strong customer service orientation. Maintain and support systems such as: -Workstations -Cashless Devices -Registers -Back Office Server, -POS System -Sever Installation -Printers -Network Connectivity -Active Directory - User ID and Password, -Hardware and Software issues.

I have 7 years of experience in the IT corporate world, where I have extensively worked in chat-based support. My role involves communicating with clients and providing comprehensive assistance through chat platforms. I am proficient in using Microsoft Teams and Skype as tools for delivering support services.

I have 7 years of experience in the IT industry, specializing in providing extensive phone-based support. My responsibilities involve receiving client calls, troubleshooting issues over the phone, and ensuring timely follow-up with the clients.

Experienced end-to-end developer from analyzing client needs and translating to functional specification to developing codes and perform unit testing based on business requirements. Responsible in planning, development, maintenance, and enhancement of every project that I handle

I have experience in end-to-end development, where I have been involved in manual testing prior to production deployment. My responsibilities include creating test cases, identifying bugs, and resolving them.