My job history includes working in an office-based corporate environment doing clerical and administrative jobs for over 4 years which developed my time management skills since my job includes meeting time-pressured deadlines. I moved to the BPO Industry and worked for more than five (5) years as a Customer Service Specialist. Because of my solid work background in the field of Customer Service, I have acquired an exceptional verbal and written communication skills as the job requires. I also developed a strong analytical and problem-solving skills. I live and breathe this work ethic, "the reward for a job well done is the opportunity to do more" and it works for me all the time.
After working in the BPO industry, I decided to make a freelance home-based carrier and I landed working as an Amazon Virtual Assistant and I have been in the e-commerce industry for more than 3 years now.
Having managed an Amazon FBA account, I am very familiar with the Amazon process (from A-Z) and I have experiences working on product sourcing and research, logistics coordination, listing optimization and SEO, keyword research, customer service,
As a PPC specialist, I have managed both Amazon EU and US marketplaces. I am knowledgeable with Sellics which is a tool mostly used by sellers to manage their PPC and sales. I also have experience working on keyword research using SEO tools such as Merchant Words, Helium 10, Sonar, among others.
As an overall Customer Service and e-Commerce Virtual Assistant, I am familiar and updated with the latest techniques and different aspects of the digital e-commerce customer service because of my previous experience working in the BPO industry and my current job position in the e-commerce industry.
I am familiar with e-commerce software and 3rd party tools such as Sellics, Merchant Words, Helium 10, Sonar, Groove, Zendesk, CRM, Dropbox, Evernote, Fresh Desk, App Eagle, Amazon DS Quick View, Amazon FBA Calculator, Keepa and Google Suite. As well as other communication tools like ASANA, Trello, Slack, WhatsApp, TeamViewer,
I will be more than happy to help your business grow by sharing marketing strategies and taking in some projects and assisting you with administrative tasks which will help unload some of your works so that you can focus on more important business matters.
I am a fast learner, very efficient, highly-organized, reliable, service-oriented and results-driven.
I have a total of 3 years working as an Amazon VA both for Retail Arbitrage and FBA. I handle almost all Amazon services.
I have advanced knowledge with Amazon PPC ad campaigns management as I am fully running one for 2 of my clients.I understand that the goal in effectively managing a successful Ad Campaign is when you hit your target ACOS and at the same time lower the ad spend but keep the sales volume or even higher.
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