Ecommerce, Shopify, CSR, Cold Calling, Appointment Setter, Telemarketing, Custom

Performed high-volume B2B cold calls to small and medium-sized businesses, offering tailored business loan solutions based on their financial needs and eligibility. Identified key decision-makers, built rapport, and clearly communicated loan products, terms, and benefits to generate qualified leads. Effectively handled objections, educated prospects on funding options, and followed up to convert cold leads into approved applications. Used CRM tools (e.g., Ytel, Zoho, Discord) to track outreach, manage follow-ups, and maintain accurate lead records. Consistently met or exceeded daily and monthly targets for outbound calls, qualified leads, and loan applications submitted.

Provided high-quality customer service support in a BPO environment, handling inbound calls, emails, and chats for international clients. Resolved customer inquiries, complaints, and technical issues efficiently while maintaining a high level of customer satisfaction. Adhered to company protocols and service-level agreements (SLAs) to ensure timely and accurate responses. Demonstrated strong communication, problem-solving, and active listening skills in a fast-paced, high-volume contact center. Received positive feedback from customers and consistently met performance metrics, including CSAT, AHT, and FCR.

I have one year of experience as an Appointment Setter specializing in offering free home inspections for home improvement services. I am skilled in outbound calling, lead qualification, and engaging homeowners to schedule accurate and high-quality appointments for sales teams. I consistently meet daily outreach targets, maintain detailed records, and build rapport with potential customers by clearly explaining service benefits and addressing concerns. My background includes working in fast-paced environments, handling objections professionally, and contributing to increased conversion rates for home improvement campaigns.