General Virtual Assistant

Worked as a Technical Support Representative assisting customers with technical concerns related to their TV and satellite signal service. Responsible for troubleshooting issues remotely by guiding customers through step-by-step instructions or remotely accessing receivers to perform diagnostics, refresh signals, and reset equipment. I also handled scheduling technician visits for cases that could not be resolved over the phone, ensuring timely resolution and customer satisfaction.

Worked as a Customer Service Representative across various projects, primarily providing phone-based support and resolving customer concerns with professionalism and empathy. Consistently met key performance indicators (KPIs) while maintaining a high standard of service quality.

Experienced in Social Media Marketing, particularly using Meta Platforms Business Suite to create and manage Facebook campaigns and ads that effectively reach targeted audiences, increase engagement, and generate inquiries. Skilled in lead generation through Facebook boosting, appointment setting, and consistent follow-ups to help convert prospects into successful sales.

Handled a retail account focused on order taking, order tracking, and processing modifications to ensure accurate and timely deliveries. Coordinated real-time updates with florists regarding customer requests and order changes, while proactively communicating with customers to provide order assistance, recommend add-ons, and identify upselling opportunities to enhance customer satisfaction and increased sales.

Experienced in sales with a strong ability to build rapport with customers, identify their needs, and recommend suitable products or services. Skilled in handling inquiries, conducting follow-ups, negotiating, and converting prospects into sales while maintaining a positive customer experience. Capable at meeting sales targets, managing customer relationships, and using effective communication skills to drive revenue and customer satisfaction.