Efficient VA, Customer/Sales specialist,

Overview

Looking for full-time work (10 hours/day)

at $9.10/hour ($2,002.00/month)

Bachelors degree

Last Active

May 15th, 2024 (6 days ago)

Member Since

March 8th, 2016

Profile Description

I have been in the Customer/Sales Service industry for more than 10 years.
3 years of which were spent as a customer service/inbound sales service/Tier 2 tech support "Geek Squad", 1 year as a Senior Representative mentoring newly hired representatives,3 Years as an operations Supervisor/trainer/manager leading a team of 19 agents and making sure that new agents are ready to
take on live customer interactions. 4 years as sales/CSR manager,
The following are training and workshop sessions I have gone through and facilitated:
Delivering the Customer Experience - making sure that the approach to the customer is customized depending on their personality type
REDHAT , Diffusing Angry Customers - how to turn a very angry, irate customer into a satisfied customer >
Extreme Customer Connection - make the customer feel they are valued through the proper use of empathy and assurance of resolution
Supervisory Training/trainer
Coaching 101-how to coach behavior
Presentation 101- Proper way of teaching
5 why's- Root cause analysis. Self-realization
DDA- Deep Dive Analysis- Stats analysis, Scatter plot, Pareto principle, Fishbone analysis,
Erlang C: Queuing theory
Proficient in: MS Office applications, Email, Mobile apps, Network Programs, Online applications, CRM,
With my vast experience and series of customer/sales service training. I am confident that I can exceed your expectations when it comes to dealing with customers and closing deals. here is my audio sample Upgrade to see actual info