Maria

E-commerce CX Specialist | Shopify & Zendesk | W/ SMM Experience

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Overview

Looking for part-time work (4 hours/day)

at $8.30/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (10 days ago)

Member Since

May 8th, 2023

Profile Description

I am an E-commerce Customer Experience Specialist with 2+ years of experience supporting Shopify-based brands. I help online stores manage customer support, order processing, and day-to-day operations to ensure a smooth and reliable shopping experience.

I specialize in customer support (email & chat), ticket management, order tracking, refunds/returns, and product inquiries. I have hands-on experience using Shopify, Zendes, and I’m comfortable handling high-volume tickets while maintaining fast response times and quality service.

I also support operations using tools like Google Sheets for workflow management, reporting, and team collaboration.

I am detail-oriented, organized, and able to work independently with minimal supervision. I focus on delivering efficient, professional, and customer-focused support that helps improve satisfaction and retention.

Available for part-time or full-time work, flexible with US time zones.

Top Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

I help e-commerce brands manage their Shopify stores end-to-end—product listings, order fulfillment, and customer service. 2+ years supporting DTC brands doing $10K–$500K/month in revenue.

Marketing » Social Media Management

Experience: 6 months - 1 year

I design and implement effective social media strategies that align with business goals, utilizing content calendars, audience research, and performance analytics to drive results.

E-Commerce » Shopify

Experience: 6 months - 1 year

Other Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 6 months - 1 year

Experienced in managing and growing social media platforms, including Facebook, Instagram, and more. I create and execute strategies that increase engagement, grow followers, and achieve business objectives.

Design » Adobe » Photoshop

Experience: Less than 6 months

Skilled in editing and enhancing images to ensure they align with branding and look polished across digital platforms.

Video Editing » Social Media Video Editing

Experience: 6 months - 1 year

Reels, Ads

Office and Administration » Client Relationship Management

Experience: 6 months - 1 year

I value clear and professional communication, ensuring clients are always informed, and expectations are met or exceeded.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santo Tomas, Batangas

Tests Taken: IQ
Score: 125: DISC
Dominance: 26
Influence: 42
Steadiness: 22
Compliance: 10: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”