Assistant / Admin support / Customer care / Voice over

I excel in time management, a skill honed through my experience as a service receptionist at Toyota. In this role, I efficiently coordinated and scheduled appointments, managed high volumes of inbound and outbound calls, and ensured that customers received timely assistance upon their arrival. My ability to prioritize tasks, optimize workflow, and handle challenging situations with efficiency contributed significantly to enhancing customer satisfaction and maintaining a smooth operation in the reception area. Additionally, my academic background in Business Administration, Marketing Management, has provided me with a solid foundation in organizational skills and strategic planning. I have learned effective time management techniques, such as prioritizing tasks, setting goals, and managing deadlines, which are essential for productivity and success in any role. Overall, my experience and knowledge in time management enable me to effectively juggle multiple responsibilities, meet deadlines, and contribute positively to organizational efficiency.

I possess strong customer relationship management (CRM) skills, honed through both my academic knowledge and practical experience. With a Bachelor's degree in Business Administration, Marketing Management, I have gained a comprehensive understanding of customer-centric strategies and effective communication techniques. This academic foundation, combined with my hands-on experience in customer relations roles, has allowed me to develop a passion for serving customers and building positive relationships. My experience includes actively engaging with clients and customers, ensuring their needs are met and issues are resolved efficiently. This hands-on experience, coupled with my passion for serving and my academic knowledge, enables me to effectively foster long-term relationships, drive business growth, and enhance the overall customer experience.

I excel in delivering exceptional customer support through various channels, including phone calls, emails, and in-person interactions. I have a strong focus on understanding and addressing customer needs promptly and effectively, ensuring their satisfaction and loyalty. My approach is empathetic, professional, and detail-oriented, allowing me to handle diverse customer inquiries, resolve issues efficiently, and maintain positive relationships. I am skilled in active listening, problem-solving, and clear communication, which enables me to provide accurate information, offer solutions, and exceed customer expectations consistently.

During my time as a Receptionist and Customer Relations Officer at Toyota, I managed high volumes of inbound and outbound calls with professionalism and efficiency, handling approximately 300 calls per week. I provided informative and empathetic assistance to customers, utilized effective communication skills, maintained positive customer relations, and employed conflict resolution techniques when necessary, contributing to enhanced customer satisfaction and loyalty.

I am proficient in expressing complex ideas, engaging in discussions, and conveying information with confidence and precision. Additionally, I have uploaded my official score in my profile to showcase my validated language proficiency and commitment to continuous improvement in communication skills.

I possess proficient administrative data processing skills, including experience in tasks such as document filing, data entry, and customer service duties. Additionally, I received informal training in service administration during my tenure at Toyota, gaining valuable insights into managing administrative tasks efficiently. I am detail-oriented, ensuring accuracy and efficiency in processing and managing data. I am skilled in using software and tools to process data effectively, contributing to streamlined workflows and improved productivity within administrative functions.

I have proficient skills in Microsoft Excel, including data entry, and reporting. I am experienced in creating and managing spreadsheets, utilizing formulas, functions, and pivot tables to organize and manipulate data effectively. Additionally, I have a strong understanding of data visualization techniques, allowing me to present complex information in clear and insightful ways. I am dedicated to continuously enhancing my knowledge in Microsoft tools by actively watching educational content on platforms like YouTube. This proactive approach helps me stay updated with the latest features and functionalities, further improving my proficiency and enabling me to utilize Excel to its fullest potential in streamlining processes, improving accuracy, and making informed business decisions based on data analysis.

I have proficient skills in Microsoft Word, including document creation, formatting, and editing. I am experienced in using various features such as styles, headers, footers, tables, and graphics to create professional and visually appealing documents. Additionally, I am adept at proofreading, spell-checking, and grammar-checking to ensure accuracy and clarity in written content. Furthermore, I continuously enhance my knowledge of Microsoft Word by exploring online resources and tutorials. This helps me stay updated with the latest features and functionalities, enabling me to produce high-quality documents efficiently and effectively for various purposes such as reports, presentations, letters, and proposals.

With a Bachelor's degree in Business Administration, Marketing Management, and hands-on experience in customer relations and administrative roles within the automotive industry, I bring a unique blend of knowledge and practical skills to the field of creative advertising. I am confident in my ability to conceptualize and execute creative advertising campaigns. I enjoy practicing design and visual content creation, particularly using tools like Canva, which allows me to craft engaging visuals