Customer Service Representative in a U.S. healthcare account, serving as a Care Coach supporting members’ health and overall well-being. Detail-oriented healthcare support professional with experience in completing Health Risk Assessments (HRA), updating care plans, educating members on benefits and preventive services, coordinating resources, and scheduling follow-up calls. Skilled in HIPAA-compliant documentation and delivering empathetic, patient-centered support.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
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