Virtual Assistant/Bookkeeper

Knowledgeable in recording transactions, preparing trial balances, account reconciliation, and financial reports. Skilled in QuickBooks and Xero. Suitable for basic bookkeeping and accounting assistant tasks.

Proficient in email and calendar management, scheduling, data entry, documentation, and report preparation. Experienced with Google Workspace, Microsoft Office, Trello, Asana, and CRM tools. Highly organized, detail-oriented, and efficient in fast-paced environments—ideal for Virtual Assistant and Admin roles.

Skilled in active listening, conflict resolution, de-escalation, customer retention, and delivering excellent customer experiences. Able to handle billing concerns, inquiries, follow-ups, and service issues with professionalism. Familiar with CRM systems, ticketing tools, and customer support workflows.

Skilled in spreadsheets, basic formulas, formatting, organization of data, and simple financial sheets.

Creates organized and professional presentations suitable for business or reporting use.

Proficient in documentation, formatting, editing, and preparing well-structured documents.

Experience in updating customer records, managing leads, organizing pipelines, and general CRM data management.

Capable of creating ad graphics, supporting ad setup, monitoring performance, and assisting with campaign optimization.

Experienced in online store management, product research, product listing, and basic inventory organization.

Handled high-volume inquiries, resolved concerns, and provided quality service in a healthcare environment. Strong communication skills, empathy, and problem-solving abilities. Experienced in phone, email, and chat support. Skilled in maintaining customer satisfaction and handling sensitive information professionally.