Customer Service, E-commerce and General Virtual Assistance

I have extensive experience working with eBay listings and understand the intricacies of the platform. I regularly check which items are eligible for offers and review daily reports to assess product performance. I track key metrics like views, watchers, and click-through rates to gauge the effectiveness of each listing. I also optimize listings to attract more buyers and increase engagement, ensuring they are aligned with current market trends using advanced search tools. Additionally, I handle order processing, fulfillment, and tracking to ensure a smooth transaction process. My goal is to maximize visibility and sales while maintaining high standards for customer satisfaction.

I have extensive experience with Shopify, where I've managed tasks like product listing, crafting product descriptions, handling PO, MAP, and MSRP pricing, tagging, organizing collections, and uploading images. I'm also adept at working with Shopify's backend, including updating the online store, adding banners, editing HTML, setting up product categories, and creating templates linked to collections. Additionally, I'm well-versed in Shopify's Accentuate app, allowing me to add detailed specifications to product listings. I also have experience with bulk operations using CSV import and export.

I've been working as a Customer Service Representative (CSR) since 2014, right after graduating from college. Over the years, I've handled a wide range of accounts across different niches, processes, and situations. One of the most rewarding aspects of being a CSR is the continuous learning and the ability to help others. Each day, my goal is to ensure customer satisfaction, regardless of their concern—whether it's billing inquiries, product purchases, technical issues, product support, sales, account setup, or even specific questions like product dimensions. It's incredibly fulfilling to resolve their issues and know that they're pleased with the service I've provided.

I have extensive experience in chat support handling both customer service and e-commerce inquiries. I’ve worked with brands like JustFab/Fabletics, Outdoor Kitchen Outlet, and Ella Bella, where I managed live chats, tracked orders, processed returns, and resolved product or delivery issues. I manage conversations efficiently, ensuring that every customer concern was addressed promptly and professionally.

For extensive years, I've been managing email communications with clients, customers, suppliers, vendors, and colleagues to ensure that all interactions are formally documented and tracked. My role includes handling inquiries, coordinating with contractors, processing quotes, sending offers and deals, and providing free estimates. I also send brochures, price sheets, and product descriptions to keep contractors informed about our offerings, making it easier for them to consider our services for their future projects. Additionally, I organize and prioritize emails to streamline workflow, manage follow-ups, and ensure timely responses, enhancing overall efficiency in communication.

For extensive years, I've been managing a variety of administrative tasks across platforms like Shopify, eBay, Walmart, and Craigslist. My role involves tracking reports, optimizing product listings, and monitoring performance metrics to ensure each listing reaches its full potential. I've developed a keen eye for detail, ensuring that product information is accurate, pricing is competitive, and images are appealing. Additionally, I stay on top of inventory management, update listings regularly, and analyze sales data to identify trends and opportunities for improvement. My experience also includes coordinating with vendors, managing customer inquiries, and ensuring that all operations run smoothly across these e-commerce platforms.

I've been using Canva for a long time, primarily for product image editing. Canva is an invaluable tool for enhancing products, reports, posts, and visuals, making them stand out. With its wide array of templates, designs, and elements, it’s the perfect platform to create engaging, eye-catching content effortlessly.

I've been managing a relative's Facebook business account pages for several years, taking care of everything from handling inquiries and processing purchases to addressing various customer concerns. My responsibilities also include managing content postings, writing engaging captions, running ads, and boosting the page to increase visibility. Through consistent and strategic social media management, I've helped the business grow and improved customer engagement, making the page a vital tool for connecting with the audience and driving sales.

I have extensive experience helping manage several of our small family-owned businesses, including Vino Amigo, Senjou Laundromat, Yoodi Halo Halo Atbp., La Hiraya Bar and Restaurant, and Duyan Hotel. My role across these businesses has been hands-on and flexible, covering operations support, customer service, staff coordination, supply and inventory management, scheduling, and day to day administrative tasks. I also assisted with vendor communication, purchasing, payment processing, and maintaining smooth workflow between teams. Through these combined responsibilities, I gained strong skills in multitasking, problem solving, and managing different aspects of small business operations while ensuring quality service and efficiency for each establishment.

With over 5 years of experience in data entry and research, I’ve consistently applied these skills in my previous roles. My work involved gathering information for lead generation and reaching out to contractors for various projects and contractor programs. I ensured that all collected data was accurate and high-quality, which allowed me to quickly connect with the right individuals. This efficient approach not only saved time but also enabled us to execute proposals and close deals more effectively.

In the appointment setting, I have the expertise to effectively communicate with vendors, customers, suppliers, contractors, and others. I ensure meetings are scheduled promptly, and I keep the calendar updated and well-organized to prevent any missed proposals or important events.