Jamaica

Customer Service and Sales Representative/Tech Support

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 18th, 2024 (4 days ago)

Member Since

May 5th, 2023

Profile Description

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I am a versatile and talented young lady who is determined to have a successful VA career after years of working for outstanding BPO companies in the Philippines. I aim to be one of the best Virtual worker by continuous learning, enhancement of skills and never giving up on myself. I am willing to unlearn and learn new skills to give the best quality of service to my employer.

I am a Registered Radiologic Technologist in profession. I have 4 years of  Tertiary Hospital experience. My job includes handling cancer patients, scheduling patient for various procedures, billing insurance company for patient procedure costs, assisting Doctors in typing results, filing of patient records, training and teaching RadTech Interns/students, medical receptionist.

I am also an experienced Customer Service Representative for 6 years now. I have been part of some large US based companies like Verizon Wireless, Aetna, Wells Fargo, Capital One, Iron Mountain and Century Link/Lumen. My job is to handle inbound calls, emails and chats from customers and business partners. I also do upselling of products, devices, plans and insurance for these companies.

I am an experienced Technical Support Representative for 2 years under Telco accounts like Verizon and Lumen. I do basic troubleshooting steps with the customers remotely. I am familiar with the common technical issues of High Speed Internet(HSI), Plain Old Telephone Service(POTS) and Voice over IP(VOIP) devices. I am familiar in creating Dispatch tickets as well if necessary.

I am fluent in English both written and verbal. I am an expert in handling difficult situations based on customer concerns and always being given commendations as feedback. I am also great in admin tasks like filing, aswering calls, chats, sending emails, creating excel files, microsoft word, google office.

I can be trusted with medical related jobs like typing/encoding results, understanding medical terminologies, billing insurance companies, reviewing medical records, appointment setting and many more. I do have 3 years experience in Nuclear Medicine Department and Radiotherapy. I am also knowledgeable in Xray, Ultrasound and CT scan departments. I can translate, write, encode, type any medical related documents.

Lastly, I am also open for projects that may use my voice talent like voice over, translation or dubbing.

Top Skills

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Fluent

Other Skills

Marketing » Content Creation » Article Writing

Experience: 2 - 5 years

Essay writing

Marketing » Content Creation » Guide Writing

Experience: 2 - 5 years

Communication skills plus writing in english

Professional Services » Medical Services

Experience: 5 - 10 years

Has experience working in hospitals and clinics as a Registered RadTech.

Customer Support » Insurance » Medical Insurance

Experience: 6 months - 1 year

I previously worked as CSR for Aetna Dental Insurance who caters inbound calls from Dental Providers regarding their patient's dental benefits and claims.

Customer Support » Healthcare

Experience: Less than 6 months

Customer Support » Insurance

Experience: 6 months - 1 year

Account insurance

Customer Support » Sales Support

Experience: 2 - 5 years

Upselling

Basic Information

Age
33
Gender
Female
Website
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Address
Bacoor City, Cavite
Tests Taken
IQ
Score:  110
DISC
Dominance: 42/37
Influence: 28/21
Steadiness: 56/61
Compliance: 74/54
English
C2(Advanced/Mastery)
Uploaded ID
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