Jolo

Customer Service Specialist/ Virtual Assistant

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

May 3rd, 2023

Profile Description

Experienced Customer Service Representative with a demonstrated history of
working in the outsourcing/offshoring industry. Skilled in Analytical Skills,
Communication, English, Training, and Research. Strong healthcare services
professional with 7 years of experience in Customer Service Support.
- Responds to basic customer questions by answering telephone calls
- Accurately documents call on account history record with details of the phone call
- Researches customer inquiries and responds to appropriate parties in a timely manner
- Processes customer requests by sending faxes, sending mail documents or using other related communication
- Handles calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Explaining procedures to patients so that they can make informed decisions about their treatment options
- Communicating with physicians, pharmacists, hospitals, other healthcare providers, and government agencies on behalf of patients
- Scheduling appointments with patients and keeping track of patient records and medical histories
- Verifying insurance coverage and ensuring that claims are processed accurately and in a timely manner
- Upselling products to existing customers to increase revenue for the company
- Resolving customer service issues by researching solutions to problems or requesting assistance from other departments

Top Skills

Customer Support

Experience: 5 - 10 years

- Responds to basic customer questions by answering telephone calls - Accurately documents call on account history record with details of the phone call - Researches customer inquiries and responds to appropriate parties in a timely manner - Processes customer requests by sending faxes, sending mail documents or using other related communication - Handles calls in a manner that ensures service level agreements (SLAs) are met or exceeded - Explaining procedures to patients so that they can make informed decisions about their treatment options - Communicating with physicians, pharmacists, hospitals, other healthcare providers, and government agencies on behalf of patients - Scheduling appointments with patients and keeping track of patient records and medical histories - Verifying insurance coverage and ensuring that claims are processed accurately and in a timely manner - Upselling products to existing customers to increase revenue for the company Resolving customer service issues by researching solutions to problems or requesting assistance from other departments

Customer Support » Chat Support

Experience: 2 - 5 years

I have experience with chat support for 3 years. I am familiar using intercom, dash and google.

Customer Support » Sales Support

Experience: 2 - 5 years

- Upselling products to existing customers to increase revenue for the company - Explaining what are the benefits that they will get once they join the membership.