Admin VA | Shopify | E-commerce |Customer Service

I have experience handling customer inquiries, resolving issues, and ensuring a seamless shopping experience for online customers. My expertise includes responding to customer queries via email, live chat, and phone support, addressing concerns related to orders, payments, refunds, and product information. I am skilled in using Shopify's backend to manage orders, process refunds, track shipments, and update customer information. Additionally, I can troubleshoot common Shopify-related issues, such as checkout problems, discount code applications, and account access concerns.

Customer Service Excellence Customer Support Issue Resolution Inquiries Handling Email Correspondence Phone Support Product Knowledge Order Processing Troubleshooting Effective Communication

Google Workspace Implementation Gmail Setup and Configuration Google Drive Management Document Collaboration and Sharing Calendar Integration Team Communication (Google Chat and Meet) Security and Access Control Training and User Onboarding Troubleshooting and Support Migration to Google Workspace

Experienced in managing Rezdy, Airbnb, and Viator bookings, with strong operational coordination using Monday.com to keep workflows organized, deadlines met, and bookings running smoothly.

Canva Design Graphic Design Social Media Graphics Marketing Collateral Branding Infographics Print Design Presentation Design Photo Editing Creative Problem Solving

ocial Media Strategy Development Content Creation and Curation Community Engagement Social Media Advertising Analytics and Performance Tracking Branding and Consistency Social Media Platform Management (Facebook, Instagram, Twitter, LinkedIn, etc.) Influencer Collaboration Trend Analysis Effective Communication

Product Research and Selection Supplier Relationship Management Store Setup and Optimization (Shopify, WooCommerce, etc.) Order Fulfillment and Inventory Management Customer Service Excellence Analytics and Performance Tracking Trend Analysis E-commerce Platform Expertise

Trello Project Management Task Organization and Optimization Workflow Streamlining Team Collaboration Board Setup and Configuration Customization and Automation Integrations with Other Tools

sana Project Management Task Planning and Organization Workflow Optimization Team Collaboration Custom Project Setup Integrations with Other Tools Training and Onboarding Automation Implementation Reporting and Analytics Effective Communication