Account Manager

I’ve successfully led and motivated remote sales teams—setting targets, monitoring performance, and providing coaching to consistently meet and exceed goals. I also developed and executed strategic sales plans, performed regular forecasting, and created insightful reports to keep leadership informed. I optimized sales processes and maintained CRM systems like G-Sheets or lead trackers to improve pipeline visibility and efficiency. I proactively generated and qualified leads, conducted discovery calls, and managed full sales cycles with a consultative approach. Additionally, I collaborated closely with marketing and other departments to ensure alignment and deliver a smooth client experience.

I oversee the entire recruitment lifecycle—from crafting compelling job descriptions and posting them to OnlineJobs.ph and other platforms, to sourcing, screening, interviewing, and guiding candidates through onboarding. I build and maintain proactive talent pipelines, leveraging passive sourcing tools like LinkedIn alongside different job boards, while keeping candidate data organized and accessible via ATS or tracking systems. Collaboration is key—I work closely with hiring managers to align on role requirements, conduct assessments, manage offer negotiations, and ensure a smooth transition into onboarding. I prioritize a positive candidate experience with prompt, transparent communication throughout the process. Finally, I monitor hiring metrics such as time-to-hire and candidate quality to continuously refine and improve recruitment processes.

I build and nurture strong, long-term client relationships by serving as the trusted point of contact, proactively understanding their needs, resolving issues, and ensuring high satisfaction and retention. I collaborate seamlessly with sales, marketing, and product teams to align strategies, deliver tailored solutions, and identify opportunities for upselling or cross-selling. I leverage CRM systems to maintain accurate records, track performance metrics, and generate insights that drive client growth and loyalty. I regularly conduct client check-ins, manage expectations transparently, and provide strategic guidance to help clients meet their business objectives. Throughout, I focus on continuous improvement—enhancing client experiences through feedback, data analysis, and tailored service delivery.

I oversee a full-scale BPO operation, ensuring daily workflows run smoothly by managing performance metrics, driving process improvements, and maintaining high service quality and compliance. I motivate and mentor teams, guide them through training and performance reviews, and uphold SLAs while closely aligning with client expectations. I also manage operational strategy, workforce planning, budget allocation, and quality assurance to enhance productivity and customer satisfaction. I maintain clear communication with clients, cross-functional departments, and stakeholders to resolve issues proactively and deliver seamless service delivery. By leveraging data-driven insights, I continuously refine operations to achieve strategic goals and meet evolving business demands

I consistently deliver responsive and empathetic support through live chat, email, and ticketing systems, ensuring each customer inquiry is addressed promptly and professionally, from product questions to returns and order status updates. I use different tools and CRM platforms to manage and document interactions, track escalations, and follow up effectively, which streamlines resolution and improves satisfaction. I also collaborate closely with operations, logistics, and technical teams to resolve complex issues and escalate when required, maintaining a smooth customer experience. Fluent in English and comfortable working remotely, I adapt quickly to different communication channels and am committed to continuous learning and improvement. By maintaining accurate tracking and metrics such as response time and resolution rate, I help refine support processes and deliver measurable customer service improvements.

I manage end-to-end logistics virtually—tracking shipments, coordinating freight documentation, and ensuring inventory accuracy using tools like WMS and TMS systems. I maintain seamless communication with suppliers, carriers, and clients to resolve issues, handle claims, and provide timely updates. Skilled in handling dispatch tasks, route optimization, and order flow, I support logistics operations with precision and care. I streamline admin functions—processing invoices, generating reports, and maintaining compliance—so teams can focus on strategic priorities. Adaptable and proactive, I help simplify complex logistics workflows for remote clients, delivering reliable support day in and day out.

I provide comprehensive remote support by managing calendars, emails, scheduling appointments, and handling travel arrangements—all from start to finish, ensuring smooth day-to-day operations. I deliver top-notch customer service by responding to inquiries, managing feedback, and resolving issues via email, chat, or ticketing systems. I also engage in content and social media tasks, such as drafting posts and scheduling updates, alongside conducting research, preparing reports, and maintaining accurate data records. I'm proficient with tools like Google Workspace, CRM or tracking systems, and task management platforms—helping businesses stay organized and efficient. By remaining proactive and adaptable, I help streamline operations, reduce administrative load, and support business growth.