Customer Service| Virtual Assistant | Marketing Assistant

* Providing personalized recommendations and guidance to customers to help them find the best accommodation options based on their preferences and budget. * Handling booking-related issues such as changes, cancellations, refunds, and modifications promptly and efficiently. * Keeping up-to-date with product knowledge, including hotel properties, amenities, and policies, to provide accurate information and assistance to customers. * Utilizing problem-solving skills to address customer challenges and ensure their satisfaction with Booking.com's services. * Upholding Booking.com's standards of service excellence and professionalism in all customer interactions to build trust and loyalty with customers.

* Manage company's social media: schedule posts, engage with audience, and monitor feedback. * Stay updated on social media trends to enhance online presence. Conduct market research to identify trends, competitors, and preferences. Assist in creating marketing content including social media posts, blogs, and newsletters. *Handle administrative tasks such as scheduling, calendar management, and report preparation. *Create graphic designs and reels for Instagram and Facebook posts.

* Campaign Management: Plan and execute social media campaigns to drive brand awareness, engagement, and conversions. *Content Strategy: Develop and implement content strategy aligned with company goals and target audience. *Community Engagement: Monitor and engage with social media audience to foster positive interactions. *Content Creation: Create engaging content tailored to each social media platform.

*Create Visual Content: Design graphics and illustrations using Canva for social media campaigns. *Develop Branded Templates: Customize templates for consistent style across channels. *Incorporate Marketing Messages: Collaborate to integrate key messages into graphics. *Stay Updated on Trends: Keep abreast of design and social media trends. Adhere to Brand Guidelines: Ensure graphics align with brand standards.

* Assisting customers with their inquiries, concerns, and requests via various communication channels such as phone, email, and live chat. * Provide remote assistance for technical problems using screen sharing and other support tools. * Handle customer inquiries, offering guidance or escalating issues when necessary.