(Customer Service Representative)

As an Outbound Call Specialist in a health insurance campaign, my primary responsibility is to contact customers and verify their enrollment in Medicare or Medicaid. Once confirmed, I transfer the call to our licensed specialists, who explain the additional benefits available to qualified customers.

During my two-month tenure at Sutherland Global Services, I had the privilege of working within the Amazon account, where I engaged with customers to address their concerns regarding their online orders. My role involved providing assistance and support to customers who encountered issues such as missing or lost items during transit. I took on the responsibility of investigating these cases thoroughly to determine the appropriate course of action, ensuring customer satisfaction and loyalty. One of the key aspects of my role was facilitating compensation for customers affected by missing or lost items. I meticulously conducted investigations to gather relevant information, collaborating with various stakeholders to resolve the issue efficiently and effectively. This involved leveraging my problem-solving skills and attention to detail to identify the root cause and implement appropriate solutions. Additionally, I played a pivotal role in managing cases where customers received defective or incorrect items. I worked closely with the Amazon team to process refunds or arrange replacements promptly, demonstrating my commitment to delivering exceptional service and resolving customer issues with care and professionalism. My experience at Sutherland Global Services equipped me with valuable skills in customer service, problem-solving, and communication. I honed my ability to navigate complex situations and deliver satisfactory outcomes for customers, contributing to the overall success of the Amazon account.

well versed in both written and verbal communication.