Ellen
Customer Service Representative/ Virtual Assistant
Overview
Looking for full-time work (8 hours/day)
at $5.10/hour ($897.60/month)
Associates degree
Last Active
April 27th, 2024 (12 days ago)
Member Since
May 1st, 2023
Profile Description
-Over 4 years of experience in customer service, handling customer inquiries and resolving issues in a fast-paced environment
-Skilled in using CRM systems, providing efficient and high-quality customer service and support
-Strong communication skills, both verbal and written, with the ability to communicate effectively with customers and co-workers
-Exc
-Ability to work independently and as part of a team, with a positive attitude and strong work ethic
-Proficient in MS Office Applications, Social Media and Project Management tools
-Under 1 year experience in Event Planning and Logistics
-Strong organizational and administrative skills
-Ability to multitask and prioritize in a fast-paced environment
-Strong attention to detail and accuracy
Top Skills
Customer Support
Experience: 5 - 10 years
Other Skills
Project Management » Trello
Experience: 6 months - 1 year
Utilized as a task management tool to collaborate and manage team and individual tasks, as well as track project progress.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Software » Databases » Oracle
Experience: 1 - 2 years
14 months using Oracle Siebel CRM to manage customer data, encoding and updating existing accounts, as well as, maintaining accurate customer records.
Office and Administration » Email Management
Experience: 1 - 2 years
Managed Customer Service emails as well as Client emails. Handled email responses for the client as well as customer inquiries and feedback. Utilized mail merge to send daily bulk personalized emails to update customers and to confirm orders.
Marketing » Social Media Management
Experience: 1 - 2 years
Utilized Later App for daily scheduled posts on Instagram and Facebook. Responded to Customer Inquiries and Engagement Managed Private FB Groups for the client. Created content for posts and stories
Design » Graphic Design
Experience: 6 months - 1 year
Created Social media content for client using Canva.
Customer Support » Email Support
Experience: 2 - 5 years
Utilized client provided templates as well as customized emails to assist and respond to customer inquiries. Resolved customer issued through email in a fast paced environment.
Office and Administration » Google Docs
Experience: 1 - 2 years
Utilized Google Docs primarily to collaborate on tracker files, shared documents, and mail merging tasks. Uses Google Sheets daily.
Office and Administration » Calendar Management
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod City, Negros Occidental
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 2%
- Influence: 23%
- Steadiness: 36%
- Compliance: 39%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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