carissa
Executive Escalation & SaaS Support Specialist | Customer Advocacy | Training &
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.60/hour ($1,272.74/month)
Bachelors degree
Last Active
June 21st, 2026 (3 days ago)
Member Since
March 3rd, 2016
Profile Description
I am a senior customer operations and escalation management professional with 18+ years of experience, including 9+ years handling executive-level escalations in global SaaS and e-commerce environments.
I specialize in owning complex, high-impact customer issues end-to-end?partnering with product, engineering, QA, and leadership teams to drive service recovery, uncover root causes, and improve long-term customer experience.
Beyond escalations, I bring strong expertise in SaaS configuration, technical support, training delivery, process improvement, and performance reporting. I?m known for my calm, structured approach to high-pressure situations, clear executive communication, and passion for mentoring teams.
Key strengths:
? Executive Escalation Management
? Customer Advocacy & Account Ownership
? SaaS & Technical Support
? Root Cause Analysis & Process Improvement
? Training, Coaching & Enablement
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Office and Administration » Account Management
Experience: 5 - 10 years
Coaching » Training and Development
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- mandaluyong city, Metro manila
- Tests Taken
- DISC
- Dominance: 5
- Influence: 42
- Steadiness: 32
- Compliance: 20
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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