carissa
Executive Escalation & SaaS Support Specialist | Customer Advocacy | Training &
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.60/hour ($1,272.74/month)
Bachelors degree
Last Active
June 21st, 2026 (3 days ago)
Member Since
March 3rd, 2016
Profile Description
I am a senior customer operations and escalation management professional with 18+ years of experience, including 9+ years handling executive-level escalations in global SaaS and e-commerce environments.
I specialize in owning complex, high-impact customer issues end-to-end?partnering with product, engineering, QA, and leadership teams to drive service recovery, uncover root causes, and improve long-term customer experience.
Beyond escalations, I bring strong expertise in SaaS configuration, technical support, training delivery, process improvement, and performance reporting. I?m known for my calm, structured approach to high-pressure situations, clear executive communication, and passion for mentoring teams.
Key strengths:
? Executive Escalation Management
? Customer Advocacy & Account Ownership
? SaaS & Technical Support
? Root Cause Analysis & Process Improvement
? Training, Coaching & Enablement
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Office and Administration » Account Management
Experience: 5 - 10 years
Coaching » Training and Development
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- mandaluyong city, Metro manila
- Tests Taken
- DISC
- Dominance: 5
- Influence: 42
- Steadiness: 32
- Compliance: 20
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.