Head of HR: Strategic HR Leadership > HR Policy and Compliance > Performance Management > Agent Relations and Conflict Resolution > Organizational Development > Agent Engagement and Retention > HR Analytics and Reporting > Leadership Development > HR Budgeting and Resource Allocation > Agent Training and Development > HR Technology and Systems > HR Stakeholder Management
Operations and Project Manager: Project Management > Operations Improvement > Team Leadership > Stakeholder Management > Risk Management > Budgeting and Resource Management > Process Documentation > Quality Assurance > Performance Metrics and Reporting > Change Management > Supplier and Vendor Management > Continuous Improvement > Cross-functional Collaboration > Client Relationship Management
HR Manager: Strategic HR Planning > Agent Relations > Talent Acquisition and Recruitment > Performance Management > Agent Development > Compensation and Benefits > HR Policy and Compliance > Agent Engagement > HR Data Analysis and Reporting > Leadership and Team Management > Change Management > HR Compliance and Audits > HR Budgeting and Resource Allocation > HR Stakeholder Management
HR Training Head: Training Needs Analysis > Training Program Development > Training Delivery > Training Evaluation > Training Calendar Management > Training Budgeting and Resource Allocation > Training Technology and Tools > Leadership Development > Agent Onboarding > Training Needs Communication > Training Evaluation and Reporting > Vendor Management > Training Compliance > Learning Culture Promotion
HR Recruitment Staff: Candidate Sourcing > Resume Screening > Interview Coordination > Candidate Assessment > Job Posting and Advertisement > Applicant Tracking System (ATS) Management > Candidate Communication > Recruitment Metrics and Reporting > Recruitment Events and Job Fairs > Employer Branding > Recruitment Process Improvement > Compliance and Documentation > Talent Pool Management > Offer and Onboarding Support
People Assistant: Administrative Support > Recruitment Assistance > Onboarding and Offboarding > Employee Data Management > Employee Relations Support > Benefits Administration > Training and Development Coordination > HR Policy and Procedure Support > HR Reporting > Compliance Assistance > Employee Communication > HR Project Support
Experience: 5 - 10 years
Leadership > Communication > Time Management > Problem-Solving > Decision-Making > Risk Management > Team Building > Budgeting and Resource Management > Scope Management > Quality Management > Stakeholder Management > Negotiation > Conflict Resolution > Adaptability > Analytical Skills > Procurement Management > Contract Management > Documentation and Reporting > Integration Management > Customer Focus
Experience: 5 - 10 years
HR Leadership > HR Policy and Compliance > Performance Management > Agent Relations and Conflict Resolution > Organizational Development > Agent Engagement and Retention > HR Analytics and Reporting > Leadership Development > HR Budgeting and Resource Allocation > Agent Training and Development > HR Technology and Systems > HR Stakeholder Management > Recruitment and Selection > Compensation and Benefits > Employee Training and Development > Employee Relations and Conflict Resolution > HRIS and HR Technology > Legal and Regulatory Compliance > Talent Management and Succession Planning > HR Metrics and Analytics > Employee Performance Appraisal > Employee Engagement and Retention > Training and Development Programs > Workplace Diversity and Inclusion > Workplace Health and Safety > HR Project Management > Change Management > Employment Law and Compliance > HR Outsourcing and Vendor Management > HR Ethics and Professional Standards
Experience: 5 - 10 years
Communication > Leadership > Problem-Solving > Conflict Resolution > Employee Relations > Talent Acquisition > Performance Management > Change Management > Negotiation > Coaching and Mentoring > Conflict Mediation > Employee Development > Strategic Planning > Data Analysis > Emotional Intelligence > Budgeting and Resource Management > Legal and Compliance Knowledge > Cross-Functional Collaboration > Organizational Development > HR Technology
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