Mark
Property management specialist | Customer service
Overview
Looking for full-time work (8 hours/day)
at $9.00/hour ($1,584.00/month)
Bachelors degree
Last Active
May 31st, 2024 (today)
Member Since
April 25th, 2023
Profile Description
Hi, I'm MJ, I have extensive experience in managing properties, with a focus on appointment scheduling, lease renewals, contract retention, renter qualification, property relisting, and move-outs. If you're looking for someone who can deliver exceptional customer service and handle a variety of property management tasks, I'm the perfect fit for your expanding organization.
My areas of expertise include:
Contacting potential clients through
Handling incoming calls from potential clients, tenants, and property owners
Scheduling appointments for those interested in viewing properties
Processing rental applications from interested parties
Ensuring rent collection follow-ups
Communicating with vendors to address maintenance issues on behalf of property owners or tenants
Issuing notifications such as rent increases or lease terminations
Coordinating annual inspections with tenants
I'm also familiar with a variety of software tools, including SalesForce, Podio, Appfolio, Slack, FastField, Tookan, AdobeSign, DocuSign, Microsoft Office Applications, and Gsuite Applications.
Here are the skills I have honed over the years:
Strong work ethic with impeccable attendance
Excellent written and verbal communication skills
Exceptional customer service skills
Meticulous attention to detail
Effective problem-solving and decision-making skills
A resilient personality that can overcome objections
Impressive negotiation skills
I believe in building strong relationships with my clients, and I am committed to providing excellent customer service. If you're looking for someone reliable, efficient, and results-driven, I am the freelancer for you!
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 1 - 2 years
As a customer service representative for Walmart and Amazon, I handled a wide range of inquiries and issues, including processing refunds and replacements, gathering customer feedback, and resolving complaints. My role involved navigating various systems and processes to ensure that customers received prompt and satisfactory resolutions to their concerns. Additionally, I was responsible for maintaining a positive and helpful attitude while adhering to company policies and procedures.
Professional Services » Management Services » Property Management
Experience: 1 - 2 years
As a renewal specialist in property management, my primary responsibility was to ensure high tenant retention rates by managing lease renewals. I handled incoming calls and emails from tenants regarding lease renewals, answered questions about lease terms, and negotiated renewal rates. Additionally, I was responsible for handling maintenance requests and coordinating with vendors to ensure prompt and satisfactory resolution of issues. I also assisted with accounting and listing questions and consistently provided excellent customer service to tenants and property owners alike. Through my experience, I have honed my communication, negotiation, and problem-solving skills, allowing me to effectively manage lease renewals and maintain positive relationships with clients.
Other Skills
Basic Information
- Age
- 25
- Gender
- Male
- Website
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- Address
- Davao City, Davao del Sur
- Uploaded ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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