Chat and Email Support / Disputes and Fraud Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

April 26th, 2024 (yesterday)

Member Since

April 24th, 2023

Profile Description

Experienced customer service specialist with eight years of experience working. Motivated, communicative, and results-driven with excellent problem-solving and organizational skills. Ready to improve customer satisfaction and increase retention levels at your company.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

• Up-skilled from Tier 1 chat support to Tier 2 chat support. • Provide quality chat support for medical insurance related products for major insurance company based in the US. • Enable to provide documentation claims and other documents to be shared by our clients. • Assist our clients for setting up an appointments with their doctors or upcoming procedures. • Guide your clients on the terms and conditions of their insurance policy. • Worked directly with customers through chat, phone, email, and letters.

Other Skills

Marketing » Social Media Management » Social Media Marketing

Experience: 6 months - 1 year

Reviewing and enforcing community guidelines and policies. Identifying and removing inappropriate content, such as hate speech, harassment, or graphic images. Communicating with users to address concerns and resolve conflicts. Responding to user reports and inquiries. Maintaining a positive, engaging, and respectful community environment for users.