Result-driven QA Tester with a background in customer service, experienced in Manual Testing, bug
tracking, and quality assurance processes. Adept at analyzing system performance, documenting
defects, and collaborating with cross-functional teams while providing responsive and
emphatetic customer support.
Experience: 2 - 5 years
Worked as a Quality Assurance Tester, ensuring all features and implemented fixes functioned correctly and met expected standards.
Experience: 5 - 10 years
Handled inbound calls and email support for multiple accounts, including U.S. financial clients, addressing customer inquiries and processing service requests promptly.
Experience: 2 - 5 years
Provided technical support for the team by investigating and troubleshooting access-related issues reported by members.
Experience: 1 - 2 years
Worked as an Administrative Assistant, handling clerical duties and supporting daily office operations, including coordinating schedules and reminding the team of upcoming tasks and HR requirements.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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