General & Executive Virtual Assistant | Customer Success

I do create and send marketing emails Bi- weekly, monthly, quarterly and occasionally. I prepare everything from context to graphics.

I am a front end Customer Success Specialist with a proven record of enhancing team performance on customer service metrics. A Customer success react as problems come up, but CSMs work to fix issues before it happen. I proactively look out for customers’ business, resolve their issue and to keep them succeeding with the product.

I am a front end Customer Success Specialist with a proven record of enhancing team performance on customer service metrics. A Customer success react as problems come up, but CSMs work to fix issues before it happen. I proactively look out for customers’ business, resolve their issue and to keep them succeeding with the product.

I am most familiar of using hubspots for reach out, email, chat ,marketing, analytics etc. I have use this CRM daily, I am also creating all, KB, snippets, templates to make my response more detailed and accurate.

I have been working as customer support specialist in a software company and sooner promoted as customer success manager. I lead the front end customer success team and make sure that customer timeline are address.

As a general and executive VA and head of customer success I do the graphic in creating product release report, like for example new mobile version, new feature, improvement of the app, infographics and header for emails etc.