CSR - Voice, Chat, Email Support |Landscape Estimator

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 28th, 2024 (5 days ago)

Member Since

April 22nd, 2023

Profile Description

I am a seasoned customer service professional with an extensive background spanning four years, adeptly providing support through phone, chat, and email channels. My career journey has been characterized by proficiency in diverse areas of customer service, including logistics account management, escalations resolution, and collections within the telecommunications sector. My well-rounded skill set and commitment to excellence have consistently contributed to positive outcomes and enhanced customer satisfaction.

Multichannel Customer Support Mastery: Having engaged with customers across phone, chat, and email platforms, I possess a strong grasp of effective communication techniques tailored to each channel. My adeptness at navigating various communication modes ensures consistent and comprehensive customer assistance, regardless of the medium. Through active listening and clear articulation, I have consistently delivered timely resolutions and elevated customer experiences.

Logistics Account Management: My experience in logistics account management has equipped me with a deep understanding of supply chain operations and customer-centric logistics solutions. By leveraging my meticulous attention to detail and organizational prowess, I have optimized processes, ensuring the smooth flow of goods and fostering robust client relationships. My ability to balance operational efficiency with customer needs has contributed to a seamless logistics experience.


Effective Escalations Resolution: I specialize in managing escalations with finesse, transforming potential crises into opportunities for resolution and growth. Through empathetic communication and strategic problem-solving, I address escalated issues promptly and effectively. My adeptness at de-escalation and conflict resolution has consistently restored customer confidence and retained their trust in the organization's services.