Helpline Care Advisor

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

April 29th, 2024 (16 days ago)

Member Since

April 21st, 2023

Profile Description

Officer (May 14, 2020 – March 31, 2023)
? Manages approval request from providers which include pharmacy, optical, dental, maternity, and outpatient procedures in general by assessing every request based on the policy terms and conditions, plan specifications and health authority protocol.
? Ensures that daily assigned emails are acknowledged, and all cases are resolved within the service level agreement which includes routing cases to relevant departments, logging complaints and sending case resolutions.
? Answers phone calls froUpgrade to see actual infombers, providers, brokers and all other allied parties ensuring that all queries are properly addressed, and all communications meet and exceed customer satisfaction.