Jackie

Team Leader, Customer Service Operations

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 12th, 2024 (6 days ago)

Member Since

April 20th, 2023

Profile Description

I am a professional in the Customer Service Industry with over 18 years of experience managing teams for US clients in the Telecom & Law Firm industries. My journey includes transitioning from frontline roles to mentoring agents on their professional growth, overseeing team financials, and consistently delivering high-level targets for our clients.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

18 years in the customer support industry from top US clients

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Fluent in English communication thru verbal and written

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

I am a team leader of top/big BPO company for 7 years.

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

Average Excel knowledge and experience for more than 10 yrs of usage

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Average Excel knowledge and experience for more than 10 yrs of usage

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Average Excel knowledge and experience for more than 10 yrs of usage

Basic Information

Age
46
Gender
Male
Website
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Address
Cebu, Cebu
Tests Taken
IQ
Score:  111
English
C1(Advanced)
Uploaded ID
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