Collection Specialist, Cold Calling and Customer Service Rep

Provides support by reviewing, researching, investigating, and processing claims. Help members make informed decisions about their care services by answering questions and resolving their issues.

As a collections specialist agent for four years, I gained extensive experience in negotiating with clients to recover outstanding debts. My role involved contacting debtors, assessing their financial situations, and devising repayment plans tailored to their circumstances. honed my communication skills to effectively navigate difficult conversations and maintain professionalism even in challenging situations. Additionally, I became proficient in utilizing various tools and software to track accounts, monitor payment progress, and document interactions. Overall, my experience as a collections specialist agent equipped me with valuable skills in conflict resolution, financial analysis, and customer service.

As a collections specialist agent for four years, I gained extensive experience in negotiating with clients to recover outstanding debts. My role involved contacting debtors, assessing their financial situations, and devising repayment plans tailored to their circumstances. I honed my communication skills to effectively navigate difficult conversations and maintain professionalism even in challenging situations. Additionally, I became proficient in utilizing various tools and software to track accounts, monitor payment progress, and document interactions. Overall, my experience as a collections specialist agent equipped me with valuable skills in conflict resolution, financial analysis, and customer service.

Identified and Nurtured the Clients/Partners via cold calling, B2B.

Compute and record numerical data to accurately complete financial records and conduct routine calculations to verify date figures.