Erika

Technical Support, SAAS, API, Quality

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Overview

Looking for part-time work (4 hours/day)

at $6.65/hour ($640.00/month)

Bachelors degree

Last Active

May 5th, 2026 (52 days ago)

Member Since

April 18th, 2023

Profile Description

Strategic Quality Lead and Senior Process Executive with over a decade of experience in optimizing operational efficiency and driving team performance. Recently promoted to Quality Lead (November 2025), bringing a results-driven approach to high-level technical support, process execution, and quality assurance. Expert in navigating complex technical ecosystems—including Stripe CLI, Zendesk, and Salesforce—to resolve API errors and hardware/software issues. A collaborative leader known for fostering supportive work environments, mentoring agents as a former Subject Matter Expert (SME), and providing strategic insights to ensure seamless global operations.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Office and Administration

Experience: 1 - 2 years

Other Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 1 - 2 years

Customer Support » Sales Support » Hotel Booking

Experience: 6 months - 1 year

Marketing » CRM » Salesforce

Experience: Less than 6 months

Software » API Development » Stripe Api

Experience: 2 - 5 years

Experience on Stripe CLI for more than 2 years before promoted as a Quality Lead on a Financial Technology account.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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