Appointment Setter | Lead Generation

Inbound Sales Agent for U.S. based Travel Account (Work from Home) [Apr 2023 - Present] ● Handles inbound ticketing sales and service telephone calls from Travel Partners and/or direct guests for a U.S. based luxury cruise lines company ● Provides general information regarding company's products, services, and promotions ● Quotes prices and availability including cross-selling and up-selling ● Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences ● Enters required information into company's systems and maintains an accurate history of each reservation and any associated transactions ● Uses multiple database systems, internal computer programs, and various computer-based resources including CRM and sales system ● Secures bookings

I have experience so far from setting call appointments for the Athletic Studio, a fitness gym company, based in Australia, that run marketing strategies through organic and paid ads. My main role was to reach out to leads who wished to join the fitness gym program by direct messaging through Facebook Messenger and Instagram DMs and set them up call appointments in the calendar for the closer team to complete the sale. I am successful in that field.

Customer Service Representative for U.S. based Account [2014--2018] Sykes Asia Inc., Ayala Avenue, Makati City, Philippines ● Verizon Telecom Ethernet Service (Back Office) ● Performed daily order entry of complex ethernet service installation, activation and cancellation for Verizon Telecom customers ● Responsible for order verification, provisioning ethernet circuit design, and researching circuit information to facilitate the removal of configuration from logical layer of IP based circuits ● Verified entrance criteria and proactively partnered with internal and external teams to confirm circuit status, customer cancellations, and due date ● Managed dispatch schedules of field technicians and network engineers to facilitate site survey and service entrance installation ● Performed troubleshooting and maintenance on network systems to establish continuous traffic flow ● Performed Cisco router clean up by removing IP network serial port to insure proper disconnect ● Used established tracking system to log requests, monitor progress, track problems and identify patterns of failure to increase network availability and customer satisfaction ● Met requirements for productivity, schedule and adherence, quality and attendance