Administrative Virtual Assistant & Customer Support Specialist | 5+ Years of Hig

5+ years of experience leading customer support and operations. I manage high-volume queues (40–60+ daily chats) and complex escalations using Salesforce, Zendesk, eGain, and Tawk.to, while consistently hitting top CSAT goals. Beyond support tickets, I use Asana, ClickUp, Slack, and Google Workspace to coordinate cross-functional teams, manage workflows, and maintain 100?curate CRM and billing logs.

2+ years of solid technical and billing support experience handling fast-paced live chat environments. Skilled in precision troubleshooting to resolve complex software, account, and login access issues efficiently on the first contact. I am highly comfortable navigating ticketing platforms, leveraging internal knowledge bases, and collaborating directly with technical teams to reduce ticket escalation rates and maintain high QA scores.

5+ years of experience providing high-level administrative and executive support. I specialize in managing complex calendars across multiple timezones, auditing financial workflows, and maintaining data integrity using Google Workspace and MS Office. Proficient in streamlining project timelines using Asana, ClickUp, Trello, and Monday.com, while utilizing advanced AI tools (ChatGPT, Claude, Gemini) for workflow automation and content drafting to keep business operations running flawlessly.

2+ years of experience driving revenue and identifying strategic upsell opportunities in fast-paced live chat environments. Recognized consecutively as a Top Sales Closer and Top TSR Performer at Concentrix. I excel at using a solution-based approach to resolve customer issues while naturally turning support interactions into clear, measurable sales growth.