Catherine

Process and Quality Analyst | VA | Bookkeeper

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

April 11th, 2023

Profile Description

I am Cathy. I have been a quality analyst for 3 years now, with 10 years of experience in the BPO setup for international clients.
In my current role, I am particularly focused on ensuring that agents meet the expected quality benchmarks, reflecting my commitment to excellence. I also have experience being a chat moderator for 3 months (the contract is just for 3 months)
In my professional journey, I have consistently maintained a high level of professionalism, understanding the importance of upholding standards in all interactions. I believe in fostering a positive and secure online environment, demonstrating attention to detail, and strong adherence to standards.
I am passionate about the opportunity to leverage my skills and passion for maintaining quality standards. I am confident that my skills and dedication make me a strong fit for your team, where professionalism is not only valued but also rewarded.
I look forward to contributing positively to the team and the community while ensuring a safe and enUpgrade to see actual infoable online experience for all users.

Top Skills

Accounting » Bookkeeping

Experience: Less than 6 months

E-Commerce » Inventory Management » Quality Control

Experience: 2 - 5 years

Office and Administration » Transcription

Experience: 5 - 10 years

Other Skills

Office and Administration » Data Entry

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

Office and Administration » Travel Planning

Experience: 1 - 2 years

Office and Administration » Translation

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Personal Assistant

Basic Information

Age
39
Gender
Female
Website
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Address
Binangonan, Rizal
Tests Taken
IQ
Score:  137
DISC
Dominance: 42
Influence: 16
Steadiness: 15
Compliance: 27
English
C2(Advanced/Mastery)
Uploaded ID
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