I am Cathy. I have been a quality analyst for 3 years now, with 10 years of experience in the BPO setup for international clients.
In my current role, I am particularly focused on ensuring that agents meet the expected quality benchmarks, reflecting my commitment to excellence. I also have experience being a chat moderator for 3 months (the contract is just for 3 months)
In my professional journey, I have consistently maintained a high level of professionalism, understanding the importance of upholding standards in all interactions. I believe in fostering a positive and secure online environment, demonstrating attention to detail, and strong adherence to standards.
I am passionate about the opportunity to leverage my skills and passion for maintaining quality standards. I am confident that my skills and dedication make me a strong fit for your team, where professionalism is not only valued but also rewarded.
I look forward to contributing positively to the team and the community while ensuring a safe and en
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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